Shipping and Delivery Policy

Terms and conditions for international logistics and UK delivery

 

1. Shipping Destinations

Our organisation operates with a dedicated focus on the British market. We ship exclusively to the United Kingdom, including England, Scotland, Wales, and Northern Ireland. At this time, we do not offer international shipping to the Republic of Ireland, the Channel Islands, or any other overseas territories. By restricting our operations to the UK, we ensure a more streamlined logistics process and better adherence to local consumer standards.

 

2. Processing Time

Before an order is dispatched, it undergoes a rigorous processing phase at our international distribution centre. This period includes order verification, quality control checks, and bespoke packaging. Please allow 2 business days for your order to be prepared and dispatched by our authorised suppliers after your payment is processed.

 

3. Estimated Delivery Times

The estimated delivery window is 5 to 12 business days from the date of dispatch. It is important to note that business days refer to Monday through Friday and do not include Saturdays, Sundays, or UK Bank Holidays. While many orders arrive sooner, we provide this window to set realistic expectations.

 

4. Order Tracking

Transparency is a priority for our service. Once your order has been dispatched, you can monitor your parcel's journey through our website by clicking here.

 

5. Customs, Duties, and VAT (All-Inclusive)

We operate on a Delivered Duty Paid (DDP) basis to provide a seamless shopping experience. This means that the price displayed at checkout is all-inclusive. All applicable VAT (Value Added Tax) and import duties are covered by us in full. We guarantee that there will be no hidden charges, surprise administrative fees, or additional tax demands upon the arrival of your parcel in the United Kingdom. The price you pay on our website is the final price for delivery to your door.

 

6. Delivery Delays

While we strive to meet all estimated timelines, certain external factors beyond our control may occasionally cause delays. These factors include, but are not limited to:

  • Extended customs clearance procedures by HM Revenue and Customs (HMRC).
  • Industrial action or strikes involving the Royal Mail or other UK domestic couriers.
  • Extreme weather conditions affecting international freight or local delivery routes.
  • Peak seasonal volumes (such as Black Friday or the Christmas period).

In the event of a significant delay, our support team will make every effort to keep you informed of the revised delivery schedule.

 

7. Incorrect Address and Non-Delivery

The customer is responsible for ensuring that the UK shipping address and postcode provided at the time of purchase are complete and accurate. We cannot be held liable for parcels that are undelivered or misdelivered due to incorrect information supplied by the buyer. If a parcel is returned to our distribution centre due to an incorrect address, the customer may be responsible for additional shipping costs to facilitate a redelivery.


 

For further enquiries regarding your delivery, please contact us: k-glowessence@outlook.com